Service Center
For Over 75 Years, We’re Here For You
While we hope you never encounter any issues with products installed by Rochester Colonial, we understand that things can happen. That’s why our dedicated service team is always just a phone call away, ready to assist you whenever needed. Whether you need a quick refresher on operating your new windows and doors or require a repair on a product we installed years ago, our skilled technicians are here to help. We’re committed to ensuring your continued satisfaction and peace of mind long after your installation is complete.
Service Methods
Our dedicated service team is here to assist with any issues that may arise. Whether it’s a minor adjustment or a more significant concern, our experts are just a call away, ensuring your windows and doors continue to perform at their best.
1) Service Center
At our main Lyell Ave showroom, our service center offers expert advice on products you bring in, provides repairs, and supplies replacement parts like door handles, sash locks, and weather stripping to keep your windows and doors in top condition.
2) Field Service
Performing field service on windows and doors requires specialized training. We have a dedicated service team and specially equipped vehicles to make repairs and adjustments at your home.
Service Team
Frequent Questions
Frequent questions to get the most out of your experience!
Do you service product that is not from Rochester Colonial?
We’re unable to service products that we didn’t provide, as sourcing parts can be a challenge. Our service team is fully equipped to support products we do supply, ensuring prompt and reliable repairs.
Is there a fee for service?
Newly installed products come with a limited labor warranty in addition to any manufacturer warranty, giving you peace of mind. After this period, even if the product remains under warranty, a service fee may apply for our expert labor—ensuring top-quality care whenever you need it.
